29 English Phrases for Telephone Calls
Nowadays, it’s vital that you express and articulate yourself properly and effectively when making a telephone call. Telephone conversations always begin with small introductions so make sure you practise the following phrases. It’s important for the person you are calling to know who you are and where you are calling from.
Sometimes though, thigs may not be clear enough, you may not be able to hear very well, the line might be bad or the person may be speaking too quickly, causing some confusion. So, the following phrases are important to use:
ASKING FOR MORE INFORMATION
It is quite normal to ask for a detailed or more specific information or to request something, so the English below is essential:
TRANSFERRING THE CALL / PUTTING THE CALLER ON HOLD
When transferring someone, or asking them to wait on the line, it is important for them to know what is going to happen, so the sentences below are perfect for this:
UNABLE TO HELP THE CALLER
Sometimes you have to give negative information to the caller for different reasons such as the person they wat to speak to is busy, or you simply are just not able to help them:
TAKING AND LEAVING A MESSAGE
Being polite and formal over the telephone is paramount in professional situations. So always remember to use words such as may, could, would, please, thank you.
Please comment about your experience on the phone at your work
Comment in the comment box below