These Terms and Conditions apply to all bookings for ABC English Language Centres courses starting on or after 1st January 2018.
In these terms and conditions, the following terms have the meanings set out next to them (and references to the singular include the plural and vice-versa):
Agreement: These terms and conditions together with the Application Form which are supplied by ABC English.
Application Form: The form you complete and send to ABC English in connection with applying for a place on a Course which shall be considered to form an integral part of this Agreement.
Confirmation Form: The form ABC English sends you to confirm acceptance of your application.
Course: The Course of study you have applied for on your Application Form offered by ABC English.
Departure Date: The date on which your Course ends.
ABC Language Centres: The language centres at various locations identified on the website.
Start Date: The first day of the Course for which you are applying.
ABC English: The ABC English Language Centre is the location where you wish to study identified on the website.
Website: The website at www.abcenglish.nl
You/Your: The applicant for a Course at ABC English.
This Agreement shall be legally binding between you and ABC English once ABC English has received a completed Application Form from you, whether by e-mail or otherwise, and has confirmed your place by sending you a Confirmation Form. This Agreement and any dispute or claim arising out of or in connection with it or its validity or its subject matter or formation is governed by and construed and interpreted in accordance with the laws of the legal jurisdiction in which ABC English is situated. Cooling off period of 14 days applies.
Intakes at ABC English are by appointment only and are free of charge. You must allow at least 30 minutes for this appointment.
3. Entrance Test
Where a course requires a minimum level, you will be required to complete and submit an approved test. Failure to do so may result in you being unable to take the course requested. A suitable alternative will be offered.
Start Dates are detailed on the website. In the event of an insufficient number of students booking for a particular Course, ABC English reserves the right to cancel the Course or provide you with an alternative Course which ABC English, in its sole discretion, considers suitable.
5. Lesson Times
Indicative lesson times are set out on the Website. ABC English reserves the right to alter such lesson times at its discretion before the commencement of any Course.
6. Certification & Attendance
You must attend a minimum of 80% of lessons scheduled for the Course in order to receive a certificate of attendance at its conclusion. Students whose attendance falls below this level may be asked to leave the programme. Students who require visas who fall below the required attendance level will always be reported to the appropriate government immigration authority. All certificates must be collected at ABC English, under no circumstances is it possible to post the certificate in the mail.
7. Cancellations & Missed Lessons
You may cancel your booking provided you do so by written notice to ABC English, which it must receive not less than 7 days before the Start Date. In such an event, any fees you have paid will be refunded except for a cancellation fee of E50 and one week’s tuition (where applicable). If you cancel your booking less than 7 days before the Start Date, no refunds will be issued under any circumstances. If you terminate a course after the Start Date, or if you fail to present yourself at the school on the Start Date without having previously cancelled your Course, no refunds will be given. ABC English is not obligated to supply the student for any missed lessons that the student has not been able to attend.
Long term stay
Registrations from abroad for long stay courses requires 50% of the total fee to be paid in advance and then the outstanding 50% to be paid when the student arrives in the Netherlands before all tuition begins.
Cancellation of any private tuition must be made no later than 24 hours notice by telephone or email, otherwise you are still obliged to pay for the lesson. Furthermore, all hours must be completed within the calendar year; under no circumstances will lessons/hours be carried over into the following calendar year.
8. Changes and Amendments
Once you have started a Course, no changes may be made to it other than by written agreement from ABC English. If ABC English opts to approve a change, the additional charge, which will be specified, will be incurred by you and no change can be effected until full payment has been received.
All prices stated on the Website are valid from 01 January 2017 to 31 December 2017. ABC English Language Centres reserve the right to unilaterally change prices as a result of governmental regulations, tax increases, exchange rate variations or other events. Study and material expenses are not included in the course fee.
Full payment must be received by ABC English not less than 7 days before your Start Date. You will not be allowed to commence your Course if payment is not made by that time. Payment may be made by bank transfer (see below), or in person at ABC English.
Account Name: ABC English
IBAN: NL36 INGB 0006 1662 44
SWIFT / BIC: INGBNL2A
1102 BW Amsterdam
ABC English will not incur any fees related to international bank transfers. All costs are at the expense of the student and their own bank.
ABC English honestly believes that all statements made in promotional material are factual and correct. Every reasonable effort has been made to ensure such accuracy. ABC English is not responsible for any changes that become known after promotional material is produced (up to date information can be found on the Website). ABC English will advise you of any material changes which become known to it prior to the Start Date.
You are expected to behave in a courteous manner and to respect fellow students and staff at ABC English. The illegal use of drugs, alcohol abuse and inconsiderate behaviour is unacceptable as is any failure by you to abide by the law and custom of ABC English’s location. ABC English reserves the right to withhold Courses from any student who fails to meet such standards and to terminate any Course or part thereof without refund in appropriate circumstances.
Committing a criminal offence, insufficient attendance, the provision of false information in your Application Form, in correspondence and dealings with ABC English prior to the Start Date or on enrolment, disorderly, drunken, aggressive or threatening behaviour or any other actions which could bring ABC English or ABC English Language Centres into disrepute may result in expulsion from ABC English without refund. In such case, immigration and other authorities will be informed where appropriate.
You must be in good physical and mental health at the Start Date and ABC English reserves the right to require you to leave any Course at your own expense in the event that you fail to declare any material matters relating to your health on the Application Form.
15. Letter of Invitation Letters for Visas
You must ensure that you fully understand immigration regulations in ABC English’s location. It is your responsibility to ensure that you meet and comply with any such regulations and ABC English will not refund any fees paid due to your having been refused entry into the ABC English’s location by immigration authorities.
16. Insurance and Limitation of Liability
ABC English shall not have any liability to you for any loss of possessions, injury, death, costs related to medical or dental treatment, or costs related to repatriation or for any other losses, damages (whether direct or indirect), compensation, costs or expenses unless negligence can be proved in a court of law in the jurisdiction of ABC English.
ABC English shall not have any liability to you for any loss, damage, costs, expenses or other claims for compensation arising from any information or instructions supplied by you which is, or are incomplete, incorrect or inaccurate. Where ABC English incurs costs due to incomplete, incorrect or inaccurate information, the student will be liable for these extra costs.
Nothing in any agreement you have with ABC English affects any liability for death or personal injury caused by ABC English’s negligence or for fraudulent misrepresentation, or your statutory rights as a consumer.
17. Matters Beyond ABC Language Centres’ Control
ABC English will endeavour to provide you with the Course and service you book. However, we do not take responsibility for disruptions to the Course and arrangements associated with it resulting from forces out of ABC English’s control, such as (but not limited to) earthquakes, other natural disasters, war, governmental action and the like. Refunds in respect of the curtailment of the Course or the period of your stay in ABC English’s location will not be made in such circumstances. Students are responsible for their own personal belongings. ABC English will not be held responsible for stolen, lost or damaged items belonging to students.
18. Photography, Filming & Sound Recording
During the course of a student’s stay, ABC English may arrange to record, photograph or shoot video footage for its promotional purposes only, both printed and online. Any student who does not wish to participate should indicate this on their application form and state at the time of the recording, photographing or video shooting the wish not to participate.
Depending upon the location of ABC English, you may require a visa to study in such location. ABC English will assist you in connection with your initial application for a visa but in all other respects it is your responsibility to apply for and obtain a visa where necessary.
Our complaints policy
We are committed to providing a high-quality service to all our students. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman. Complaints will remain strictly confidential.
What will happen next?
I. We will register your complaint at ABC English and then send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure. We will then investigate your complaint. We will then review your matter file and speak to the member of staff involved in your complaint. ABC English will then invite you to a meeting to discuss and hopefully resolve your complaint. We will do this within 14 days of sending you the acknowledgement letter. Within three days of the meeting, ABC English will write to you to confirm what took place and any solutions we have agreed with you. If you do not want a meeting or it is not possible, ABC English will send you a detailed written reply to your complaint, including our suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter. At this stage, if you are still not satisfied, you should contact us again and we will arrange for [another partner ...or... someone unconnected with the matter at the company ... to review the decision ...or... appropriate alternative such as review by another local solicitor or mediation] to review the decision. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons. If you are still not satisfied, you can then contact the Legal ombudsman with your complaint by post:
2509 AC Den Haag
Or in person at: Bezuidenhoutseweg 151 , 2594 AG Den Haag
Please note, all complaints will be kept on file for a period 12 months.
All right reserved.